Resource library

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Recording telephone consultations with patients

Organisations often now record telephone calls to monitor quality control and for training purposes. But do you adequately inform patients of this – and what about data protection?

  • 29 April 2022
  • Risk alert

Redacting sensitive information from health records

Patients in England will soon have digital access to new data entries in their health records, meaning GP practices will have to redact sensitive or potentially harmful details in "real time"

  • 31 March 2022
  • Risk alert

Keep complaint records separate

How organisations go about resolving patient complaints will vary depending on the circumstances - but one often overlooked aspect is documenting such matters.

  • 28 February 2022
  • Risk alert

Disclosure of patient records

Knowing how to respond appropriately to different types of access requests poses an ongoing challenge for busy practices.

  • 31 January 2022
  • Risk alert

Need a dentist, then why ask a doctor?

A common dilemma faced by GP practices in the busy holiday season is whether to treat patients who present with dental problems. Here are some points to consider.

  • 23 December 2021
  • Risk alert

Ensuring safe handovers between primary and secondary care

Handover of patient care is a common area of risk which is magnified when transferring between primary and secondary care services.

  • 30 November 2021
  • Risk alert

Providing incident statements and reports

Engaging in incident investigations can seem daunting but it is important to provide any required statement or report in a clear, detailed and objective manner

  • 29 October 2021
  • Risk alert

Preparing for Covid inquiries

The Scottish government recently announced it will establish a public inquiry into its handling of the Covid-19 pandemic. Governments across the UK are expected to follow suit. What should you do to prepare?

  • 30 September 2021
  • Risk alert

Proactive response to patient complaints

Should practices consider monitoring social media forums to counter misinformation with factual evidence and advice?

  • 31 August 2021
  • Risk alert

Safety netting

How can you ensure a robust system where nothing important is missed?

  • 30 July 2021
  • Risk alert

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