Call recordings - medical case study
...There has been disagreement over what has been discussed and Mrs L has now requested copies of the recordings of her calls with the practice...
Francis response pledges "relentless focus on safety"
THE Government has now published its full response to the Francis report into the failings at Mid Staffordshire NHS Foundation Trust.
GPs “under pressure” for oral health advice
A SURVEY of over 1000 GPs across the UK has found that 87 per cent believe that too many patients are turning to them for oral health advice instead of a dentist and this is putting unnecessary pressure on their practices.
Future vision
The RCGP recently published its ambitious vision for general practice in 2022. Will this mean greater opportunities and responsibilities for managers?
Opening access
New guidance has been published to help practices respond to subject access requests for personal data. Alan Frame offers an overview
Stuck in the middle
Practice managers can often find themselves thrust into the role of peacekeeper in partnership disputes. Michael Royden of Thorntons Law offers some survival tips
Diary
Diary Practice Manager Issue 09
Call log
Call log
Employment law - Party pitfalls
Jingle bells could be replaced by alarm bells for practices who fail to consider some of the potential problems of the Christmas party season [Employment law article from 'Practice Manager' Issue 09]
Practice profile - An integrated approach
Jim Killgore visits a private dental clinic that is building success on referrals