Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.
Parental rights and responsibilities
This guidance sheet can be used to help clinicians understand the principles involved in establishing who has parental rights and responsibilities when considering actions around children/young people.
Business continuity planning
This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.
Equality and diversity
Learn about the key points to consider when managing equality and diversity issues.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Access to clinicians
This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.
Good practice in record keeping for hospital doctors
This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements associated with good record keeping
Dental complaints handling
This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end
Good practice in record keeping for GPs
This course is aimed at GPs and is designed to build on the requirements associated with good record keeping