An introduction to risk assessment methodologies in primary care (medical and dental)
This 90-minute webinar takes place on Wednesday 1 April from 12.30pm until 2pm and is designed to equip members with the knowledge to assess, measure and plan the mitigation of risks associated with practice systems, processes, pathways and new technologies.
Organising complaints meetings in GP practice – practical considerations
This one-hour webinar is available to watch on demand and examines practical suggestions for holding complaints meetings, including pre-meeting considerations and arrangements, practical aspects of conducting a meeting, and post-meeting considerations.
Responding to complaints in writing for GP practice teams
This hour-long webinar examines the potential benefits and pitfalls of responding to complaints in writing for GP practice teams.
Investigating complaints in GP practice
This one-hour webinar is available to watch on demand and examines the important regulatory, professional, and legal considerations when investigating complaints.
Managing face-to-face complaints in GP practice — skills and tips
This hour-long webinar is available to watch on demand and will help attendees understand and apply interpersonal skills and approaches when dealing with face-to-face complainants in person.
Understanding and managing your emotions
This one-hour webinar is available to watch on demand and focuses on mitigating the impacts of the increasing emotional pressures faced by healthcare professionals across the UK.
Learning from preventable deaths
This 90-minute webinar is available to watch on demand and explores how coroners' inquests can be approached not only to reduce stress for clinicians but also to foster meaningful learning and systemic improvement.
Employment Law Update 2026
This hour-long webinar took place on Wednesday 1 April from 10am to 11am. HR and Employment Adviser, Sarah Madeley (MDDUS) will discuss the key employment updates in 2026, and provide practical tips to prepare and comply with changes to legislation.
AI in Primary Care: Governance, accountability and reducing risk
Taking place on Monday 11 May from 12.30pm til 1.30pm, this webinar is designed for for any medical groups and GPs across the UK.
Raising and responding to concerns: your duty as a dentist / DCP
Taking place on Wednesday 22 July from 12.30pm til 1.30pm, this webinar is designed for any dental professional to watch but may also be useful for dental practice managers and other dental staff.