Managing face-to-face dental complaints — skills and tips
This eighty minute webinar is available to watch on demand and explores interpersonal skills when dealing with face-to-face complaints.
Investigating dental complaints
This webinar, available now, will examine the important regulatory, professional, and legal considerations when investigating dental complaints.
Responding to dental complaints in writing
This 50-minute webinar is available on demand and examines the potential benefits and pitfalls of responding to dental complaints in writing.
AI in dentistry - opportunities and risks
This webinar is now available to all members on demand
The Disclosure Tightrope Confidentiality in Occupational Health
This one-hour webinar is available to watch on demand. It aims to highlight when and how an individual’s health information may be disclosed and the key steps to meet ethical, legal and professional obligations.
Social media use in GP and dental practice
This 90-minute webinar is available to watch on demand and explores the evolving role of social media in general medical and dental practice settings.
Women in medicine: confronting challenges and creating change
This 1 hour webinar is available on demand and aims to highlight some of the challenges specific to women in medicine and explore what can be done to confront these.
Organising dental complaints meetings – practical considerations
This one-hour webinar is available to watch on-demand and examines the practical suggestions for holding complaints meetings, including pre-meeting considerations and arrangements.
The Experts Journey
This 90-minute webinar is available on demand and will guide you through the full lifecycle of expert witness work,
Navigating employee disputes and grievances
This hour-long webinar is available to watch on demand and discusses how to successfully manage employee disputes and the essential steps of a fair grievance process.