Resource library

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Dental complaints – the flip side

Alun K Rees - The Dental Business Coach - says that instead of being feared and avoided, negative feedback should be sought out and valued.

  • 14 September 2015
  • Article

New CPD verifiable dental complaints handling eLearning module

Our new MDDUS eLearning module on dental complaints handling offers advice to dentists and dental practice managers.

  • 04 September 2015
  • Article
  • Risk articles

Prescribing – basic principles

Prescribing is a routine part of everyday medical practice and is mostly safe and effective. But it can be the source of a wide range of problems.

  • 20 August 2015
  • Article
  • Risk articles

In the middle of a chain reaction!

Missed or delayed referral is a key factor in a significant percentage of MDDUS cases. Here risk adviser Alan Frame "drills deeper" into the statistics

  • 17 July 2015
  • Article

Reforming ombudsman services in England

MDDUS CEO Chris Kenny looks at the proposal for a single ombudsman covering heath and social care issues in England

  • 29 June 2015
  • Article
  • Risk articles

A child’s best interests

Scott Obrzud looks at a common area of angst and confusion among practice managers - dealing with parental access to medical records of children.

  • 28 May 2015
  • Article
  • Risk articles

Appointment systems risks: a breach of confidence

A flaw in a practice's appointment booking system offers a useful lesson in protecting patient confidentiality.

  • 18 May 2015
  • Article
  • Risk articles

Risk Bites podcast series: Reviewing complaints at appraisal - a positive approach

Dr Rod McBain offers an insight into the MDDUS Risk Bites podcast on reviewing complaints at appraisal.

  • 28 April 2015
  • Article
  • Risk articles

Unhappy employees

Grievance issues in the workplace should be dealt with in a timely, objective and calm manner to avoid any possible employment tribunal claims.

  • 07 April 2015
  • Article
  • Risk articles

Performance management

When dealing with performance issues, employers need to know the facts and have clear examples to discuss.

  • 07 April 2015
  • Article
  • Risk articles