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Dental complaints – the flip side
Alun K Rees - The Dental Business Coach - says that instead of being feared and avoided, negative feedback should be sought out and valued.
New CPD verifiable dental complaints handling eLearning module
Our new MDDUS eLearning module on dental complaints handling offers advice to dentists and dental practice managers.
Prescribing – basic principles
Prescribing is a routine part of everyday medical practice and is mostly safe and effective. But it can be the source of a wide range of problems.
In the middle of a chain reaction!
Missed or delayed referral is a key factor in a significant percentage of MDDUS cases. Here risk adviser Alan Frame "drills deeper" into the statistics
Reforming ombudsman services in England
MDDUS CEO Chris Kenny looks at the proposal for a single ombudsman covering heath and social care issues in England
A child’s best interests
Scott Obrzud looks at a common area of angst and confusion among practice managers - dealing with parental access to medical records of children.
Appointment systems risks: a breach of confidence
A flaw in a practice's appointment booking system offers a useful lesson in protecting patient confidentiality.
Risk Bites podcast series: Reviewing complaints at appraisal - a positive approach
Dr Rod McBain offers an insight into the MDDUS Risk Bites podcast on reviewing complaints at appraisal.
Grievance issues in the workplace should be dealt with in a timely, objective and calm manner to avoid any possible employment tribunal claims.
When dealing with performance issues, employers need to know the facts and have clear examples to discuss.