In the last issue we asked: has COVID-19 changed the way you work for good, or will you go back to your old working habits? The results were overwhelmingly "a bit of both": YES (I will revert back to my previous working practices as before the outbreak); 12% - NO (I will not return to my usual practice and will continue to triage each patient or carry out remote consultations where appropriate) 11%; and BOTH (The new measures have made me think about how both clinician and patient time is best served and how there can be a balance between old and new ways of working, depending on patient circumstances) 77%.
The following MDDUS resources provide a useful overview of this topic (member login may be required):
- How safe is your telephone triage system? - risk alert article
- Managing telephone consultations to avoid missed diagnosis - Risk Factor video interview
- COVID-19 Essential training resources