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Where do claims occur in primary care?
You may have heard the old adage concerning the analysis of systems data: ”rubbish in, rubbish out”. This means that, no matter how modern and sophisticated your information systems may be, frustration will be the likely outcome if the information it contains is incomplete, inaccurate or inconsistent.
Records - friend or foe?
Consider this scenario – several months after a consultation a patient complains to the GMC that you behaved inappropriately during an examination.
Large claims risk
I was astonished to learn recently that the NHS is facing a £24m payout for one claim.
Reducing risk: when a patient refuses a chaperone
My recent blog on offering chaperones when undertaking intimate examinations sparked some discussion here over cases we have encountered.
Communicating with patients as a new dental VT
This time of year brings all sorts of reminders of growth and change. From the season’s new green shoots and emerging bursts of colour to the approach of term-end with students starting out on their new careers and lives as professionals.