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How safe is your telephone triage system?
A case spanning primary and secondary care was reported in the news this month involving the avoidable death of a three-year-old child from sepsis.
Reduce complaints by increasing positivity
How happy are you today? Have you considered how much the people around you influence the way you feel?It turns out other people’s emotions have a huge impact on our emotions – and on risk!
Notes from a smaller island (with apologies to Bill Bryson)
For those of you that don’t know, Guernsey is a small island with a population of approximately 63,500 people, an independent government and numerous distinctive blue post boxes. The small population and relative isolation means that patients, their relatives and friends are often seen socially or may work in the hospital, and questions about “my mother” or “my friend” or “my work colleague”are not unusual for doctors and other healthcare professionals.