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A recent Parliamentary and Health Service Ombudsman report highlights reluctance among some healthcare professionals to offer a sincere apology to patients when something goes wrong.
Relational continuity of care
THE benefits of a patient being consistently managed by the same clinician are undoubted - but is true continuity of care still possible in a hard-pressed NHS?
Filling service gaps
Employing a locum or agency clinician to fill service gaps can cost more than you realise without some preparation to reduce potential risks
Abuse in prescribing
Easy access to prescriptions and medicinal products can prove tempting for some clinicians looking to "self medicate" – but be in no doubt that abuse of prescribing is taken very seriously by the GMC
Deviating from clinical guidelines
Clinical guidelines are not statutory codes - clinicians must use professional judgment in applying the principles to each unique situation they encounter.
Complaints from grieving relatives
SENSITIVITY and tact are key when responding to complaints from grieving relatives, and clinicians must resist the urge to react defensively.
Text messaging patients
ISSUING patient reminders or alerts can be a time-consuming task for practices which is why many are turning to texting - but there are risks to consider before clicking "send".
TELEPHONE consultations can be a valuable and convenient clinical tool for both GPs and their patients - but MDDUS urges caution in routine use.
Patient safety at the interface
There are a number of risks associated with handover and communication between secondary and primary care.
Child protection – everyone’s responsibility
Not only do doctors and dentists have a professional obligation to act on any concerns they may have about the safety or welfare of a child or young person - they risk allegations of misconduct in failing to do so.