Positive results for friends and family tests

  • Date: 12 September 2022

THE vast majority of patient responses to the healthcare “friends and family test” (FFT) were positive, latest figures from NHS England show.

This includes an 87 per cent positive response from GP patients, as the test was restarted in primary medical care following a two-year Covid break.

A total of 1,593 GP practices submitted 164,595 responses for July 2022. GP practices were told to resume the FFT from April 1, 2022 for the first time since March 2020.

Results were even higher for dental practices, with a 97 per cent positive response – equalling the previous year’s results. Just under 1,800 dental practices submitted 34,883 patient responses.

Positive responses for A&E in July were 75 per cent, a slight increase on the previous year’s total of 74 per cent. A total of 121 A&E departments submitted 114,530 patient responses.

The FFT is an anonymous survey asking people: “Overall, how was your experience of our service?” They are asked to rate their experience from “very good” to “very poor”. 

This page was correct at the time of publication. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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