Few dental patients complain

ONLY two per cent of dental patients complained or considered making a formal complaint about a dental professional during the last 12 months according to a survey conducted on behalf of the GDC.

The 2012 General Dental Council Annual Patient and Public Survey also found that 95 per cent of patients said they have never complained and 93 per cent have never considered complaining.

More than a third (37%) said they approached or would approach their dental practice to make a complaint but 32 per cent were not sure who to complain to. The GDC has pledged to act on these findings to help ensure that patients are clear how to go about making a complaint.

The survey of more than 1,600 people across the UK also revealed that around eight out of ten respondents (78%) who have heard of, or think that they have heard of, the GDC are confident that it’s regulating dental professionals effectively. In addition 80% are confident that dental professionals follow GDC rules.