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Bad news by phone

...Conscious that urgent action was needed to avoid a poorer outcome for the patient, Dr D felt she had no other option but to phone Mrs K and inform her of the results...

  • 30 March 2020
  • Case study

Whitening complaint

...Mr M undergoes the in-surgery whitening procedure and expresses his immediate dissatisfaction with the results...

  • 27 March 2020
  • Case study

HIV disclosure

...In a routine consultation a few weeks later Mr K informs the GP that he is now having regular sex with his wife but is using barrier protection...

  • 28 February 2020
  • Case study

High smile

...The letter alleges that not only was the crown lengthening treatment inappropriate but the dentist also failed to inform Mr B of the benefit-versus-risk involved in the procedure...

  • 28 February 2020
  • Case study

Perforated appendix

...A letter of claim later alleges breach of duty in failing to consider a diagnosis of appendicitis, leading to a delay in referral for further assessment and treatment...

  • 30 January 2020
  • Case study

Nefarious activity

...A dental associate contacts the advisory service at MDDUS suspecting systematic breaches of NHS regulations at the dental practice where she works...

  • 30 January 2020
  • Case study

Police concern

...The adviser explains to Dr L that the inclusion of police concern reports in a patient’s medical record is something that could be justified if they are clinically relevant...

  • 30 December 2019
  • Case study

Mea culpa

...The letter claims that Dr P failed prior to sedation to double-check with Ms T the tooth requiring extraction...

  • 30 December 2019
  • Case study

Emergency treatment

...The dentist points out that it was unfortunate that Mr V was ten minutes late for a 15-minute appointment slot, leaving only five minutes for assessment and treatment...

  • 27 November 2019
  • Case study

Empathy lacking

...Ms W found the entire process "completely dehumanising", with staff referring to her within earshot as the "gynae"...

  • 27 November 2019
  • Case study

New member feature

MDDUS strives to make your life easier; you can now notify us of involvement in a potential claim or other matter by logging into your account and completing the contact form