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Emergency treatment

...The dentist points out that it was unfortunate that Mr V was ten minutes late for a 15-minute appointment slot, leaving only five minutes for assessment and treatment...

  • 27 November 2019
  • Case study

Empathy lacking

...Ms W found the entire process "completely dehumanising", with staff referring to her within earshot as the "gynae"...

  • 27 November 2019
  • Case study

Allergy alert

…Solicitors acting for the patient claim that the practice failed to dispense the correct medication despite being aware of her amoxicillin allergy…

  • 29 October 2019
  • Case study

Upselling complaint

...It is alleged that Dr L did not provide the full range of options and misled Mr K in an attempt to “upsell” more expensive treatment...

  • 29 October 2019
  • Case study

Dance floor mishap

...An urgent referral after consultation with Dr P would have led to a prompt diagnosis of Achilles tendon rupture and direct primary repair...

  • 24 September 2019
  • Case study

Unexpected treatment

...The dentist states that in retrospect it might have been appropriate to pause and more fully explain the options, giving Mr U time for reflection before agreeing to the revised plan...

  • 24 September 2019
  • Case study

Needless extraction

...The letter states that Dr K incorrectly attributed the patient’s ongoing jaw pain to an impacted LL8 and failed to investigate other potential causes...

  • 28 August 2019
  • Case study

Noisy child

...The practice receives a short angry note from Ms L complaining that Dr T had “manhandled” her son...

  • 28 August 2019
  • Case study

Surgical mesh infection

...Mr K is accused of failing to provide Ms L with sufficient information to make an informed choice on the need for surgery to remove the mesh – or the potential complications of delaying for a second opinion...

  • 30 July 2019
  • Case study

Say nothing?

...The mother requests that should the child’s father phone the practice asking questions in regard to the young girl’s dental treatment no information should be provided...

  • 30 July 2019
  • Case study