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Mea culpa
...The letter claims that Dr P failed prior to sedation to double-check with Ms T the tooth requiring extraction...
Police concern
...The adviser explains to Dr L that the inclusion of police concern reports in a patient’s medical record is something that could be justified if they are clinically relevant...
Emergency treatment
...The dentist points out that it was unfortunate that Mr V was ten minutes late for a 15-minute appointment slot, leaving only five minutes for assessment and treatment...
Empathy lacking
...Ms W found the entire process "completely dehumanising", with staff referring to her within earshot as the "gynae"...
Allergy alert
…Solicitors acting for the patient claim that the practice failed to dispense the correct medication despite being aware of her amoxicillin allergy…
Upselling complaint
...It is alleged that Dr L did not provide the full range of options and misled Mr K in an attempt to “upsell” more expensive treatment...
Dance floor mishap
...An urgent referral after consultation with Dr P would have led to a prompt diagnosis of Achilles tendon rupture and direct primary repair...
Unexpected treatment
...The dentist states that in retrospect it might have been appropriate to pause and more fully explain the options, giving Mr U time for reflection before agreeing to the revised plan...
Needless extraction
...The letter states that Dr K incorrectly attributed the patient’s ongoing jaw pain to an impacted LL8 and failed to investigate other potential causes...
Noisy child
...The practice receives a short angry note from Ms L complaining that Dr T had “manhandled” her son...