Call log

Call Log - Issue 21


Finger on the button

Are patients within their rights to video or audio record their consultations with a clinician – covertly or not?


Phased return

Liz Symon offers some points to consider when agreeing a phased return to work for an employee on long-term absence


Time saving or risky business?

Workflow optimisation has been shown to ease GP workloads but concerns have been raised that it may put patient safety at risk


Sowing the seeds for good health

An innovative project building gardens in GP practices is transforming patient care


What’s up with WHATSAPP?

Managing risks in the group chat app


Putting it all together

Allan Gaw offers some invaluable tips on effective project management

Case study

Case study: Allergy alert

Medical case study



Diary Issue 21

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Practice Manager is published twice yearly and distributed to MDDUS practice managers and others with management responsibility in dental and medical surgeries.

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