Call Log

Call Log - Issue 17


Risk: Prying into patient data

Alan Frame offers a reminder of the potentially serious consequences of prying into patients’ medical records without legitimate cause


Employment law: Overtime and holiday pay calculations

Janice Sibbald reports on a landmark case establishing that voluntary overtime must be included in determining holiday pay


Protecting employee data

What is GDPR and why do you need to know about it? Risk adviser Lindsey Falconer offers some answers on new data protection regulations


Practice profile: Sister act

Jim Killgore visits an award-winning Edinburgh dental practice that is truly a family affair


Practice matters: Safe and secure

Solicitor Daniel Kirk explores the steps practices can take to protect staff and other patients from criminal or “challenging” behaviour

Case study

Case study: HRT error

Medical case study



Diary Issue 17

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Practice Manager is published twice yearly and distributed to MDDUS practice managers and others with management responsibility in dental and medical surgeries.

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