These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.

Employment law adviser Janice Sibbald discusses the importance of having a practice policy on alcohol and drug use

Dental Business Coach Alun K Rees offers top tips for improving patient communication

Dental adviser Sarah Harford shares her golden rules for responding to a GDC investigation

The increase in remote telephone and video consultations due to the pandemic has made it easier for patients to record consultations. Is this something that should worry dentists?

Senior risk adviser Liz Price discusses how minimising the impact of Covid-related stress on practice teams can improve patient safety

In the second article in the series, dental adviser Mike Williams looks at the importance of learning from adverse events

As the UK's mass Covid vaccination programme gathers pace, Allan Gaw looks at the key role played by an 18th century British doctor in the battle against infectious disease

...Mr W demands he be refunded for the cost of his implant which he says is unstable and has required repeated tightening...

...Dr U has been asked to provide dental treatment in a care home, but her dental nurse would not be available to assist...

...Mr F is unhappy with the denture fit and the labial bony defect left by the extraction...

Professor Deborah Bowman considers how the success of clinical ethics groups often rests on the ability of “different shaped pegs” to come together to explore unfamiliar or difficult ideas

MDDUS medico-legal adviser Dr Emily Shepherd and her dachshund Daphne explain in a short video how she looks after her mental health and wellbeing

Book review by Dr Greg Dollman