Survey highlights quality service to MDDUS members

A RECENT survey of MDDUS members contacting our advisory service found that a majority highly rated the experience – with 80 per cent scoring it a 5 or above on a scale of 1 to 6 from ‘disappointing’ to ‘excellent’.

Members contacting the team in regard to a claim or complaint were even more positive about the experience, with 94 per cent rating it a 5 or above.

Nearly 200 members responded to the survey which also asked how satisfied members were with the assistance provided by MDDUS rated on a scale of 1 (disappointed) to 6 (delighted) over four categories: timely manner, informative, professional and empathetic. The average rating in all these categories was 5 or above.

The survey also found that 99 per cent of members who had been assisted with a claim/complaint said they would recommend MDDUS to a colleague.

Another separate survey found that among 1,849 respondents using our online application form, the top factor attracting them to MDDUS membership was our competitive subscription rates (60 per cent) followed by recommendations from colleagues (51 per cent).

These encouraging results correspond to a continued strong growth in our membership, with an 11 per cent increase in total active membership in 2015 as reported in the latest MDDUS Annual Report and Accounts, published in September of this year.

MDDUS CEO Chris Kenny said: "Our members rely on us to deliver our services with the utmost professionalism. They rely on us to be responsive – quick, flexible and empathetic. They rely on us to provide good value. We have done all three and will continue to do so. I believe these results demonstrate just how much we have achieved."

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