Receptionists managing access to clinicians – interactive risk exercise

AN interactive risk exercise focusing on the receptionist’s role in managing patient access to clinicians is now available on MDDUS website.

It’s designed for practice managers and GPs to use with reception and admin teams. It includes a case study with associated group discussion points to enable teams to explore the risks associated with the receptionist role in managing access to clinicians.

A discussion guide is also included which is intended to support discussion and provide advice on common risk areas.

Download the “Access to clinicians” exercise in the Risk Management section.