What to expect when you call HA | Wisdom Wellbeing

Asking for help when we are feeling vulnerable or overwhelmed can be daunting, but our HA | Wisdom Wellbeing support service makes getting in touch as simple and stress-free as possible. 

Provided in partnership with our independent partner, Health Assured, HA | Wisdom Wellbeing is a holistic and evidence-based approach to managing your emotional wellbeing, managed and run by healthcare professionals, giving you peace of mind that you’ll get the support you need.

When you first reach out, a fully trained member of Health Assured's support team will ask you to confirm your "organisation code" which can be found in the members area.

Health Assured's trained professional will then listen to your concerns, offer immediate emotional support, and assess your needs. If appropriate, they may then offer up to six structured counselling sessions per issue per year. These can be delivered via phone, video, or face-to-face.

If you choose to contact them via live chat, simply login to the website or the Wisdom app and click Live Chat to be connected to a dedicated wellbeing counsellor. You can discuss emotional, legal, financial, or medical concerns. The chat is confidential and tailored to your needs. The counsellor may guide you to relevant tools in the app—like CBT programs, health plans, or breathing exercises

HA | Wisdom Wellbeing is designed to equip and empower you to manage your mental health proactively while helping to reduce the risk of more serious conditions developing. 

You are under no obligation to use any of these services but most users find that once they take the first step to address issues impeding their emotional wellbeing, the services available to them can make a significant and positive difference.

How to ask for help:

Admitting that you are struggling can be difficult. It’s understandable to want to bury your head in the sand and avoid the issue. However, often when we talk to someone about how we are feeling it can feel like a huge weight has been lifted from our shoulders.