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Complaints in dental practice - workshop
This workshop tool allows GDPs and PMs to explore key issues around complaints handling with their practice team. It includes a range of scenarios accompanied by notes, answers and rationales.
Bleak Practice six
The sixth episode in our GP practice-based drama follows a patient's journey through primary and secondary care highlighting common risks
PM Conference 2019 - resources
Delegates can access presentation slides and resources from our 2019 event