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An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Appointments checklist
Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm
Team communication for secondary care
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Chaperones checklist
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone
Chaperones - essential knowledge for working in general practice
This checklist provides a guide to the knowledge and training requirements for an effective chaperone in general practice and complements the ‘Chaperones’ checklist for managers and GPs
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Complaints Meeting checklist
This checklist supports healthcare professionals in preparing for complaints meetings by ensuring all necessary steps are taken beforehand for a constructive discussion. It also outlines key actions to follow during the meeting to maintain professionalism and clarity, and post-meeting steps to support resolution, documentation, and ongoing improvement.
Incident reporting system checklist
Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice
Dental records management checklist
This handy risk checklist will assist dental practices in ensuring they have robust systems and processes in place to manage their patient records
Referring patients checklist
This checklist will aid your review of your current referral process and help ensure that it is as effective and safe as possible