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Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk
Incident reporting system checklist
Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice
Dental records management checklist
This handy risk checklist will assist dental practices in ensuring they have robust systems and processes in place to manage their patient records
It is essential that practices have a clear and transparent process for dealing with complaints.
An introduction to practice risks in dentistry
This training video examines common risk areas, including confidentiality, dealing with complaints, dental surgery practice, record keeping, and public interest disclosure of patient information
Clinical dental record keeping
This checklist can help to review the way your practice manages patient records, to ensure record keeping complies with General Dental Council and other good practice guidance.
Team communication checklist
Use this checklist with your team to measure how well you engage and communicate with each other.