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Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Clinical dental record keeping
This checklist can help to review the way your practice manages patient records, to ensure record keeping complies with General Dental Council and other good practice guidance.
Team communication checklist
Use this checklist with your team to measure how well you engage and communicate with each other.
Enhanced CPD for dentists
A new enhanced CPD (ECPD) scheme for dentists comes into force on 1 January 2018. This guidance sheet offers a useful overview of the key points to consider.
Engaging with the media
This one hour interactive webinar explores some of the common and unusual ways in which doctors and dentists can find themselves interacting with the media.
Top 10 tips to avoid dismissing unfairly
This one hour webinar is suitable for employing GPs, GDPs and practice managers from medical or dental practice.
Ending professional relationships with patients in dental practice
Available on-demand, this webinar is suitable for practice managers and GDPs.
Employment law challenges for 2023
Available to watch at any time, this webinar is suitable for employing GPs, GDPs and practice managers
Maintaining confidentiality in a practice
This on-demand webinar is intended for practice managers and GPs.
Risk assessment methodologies in primary care (medical and dental)
This on-demand webinar is designed to equip members with the knowledge to assess, measure and plan the mitigation of risks.