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Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Clinical dental record keeping
This checklist can help to review the way your practice manages patient records, to ensure record keeping complies with General Dental Council and other good practice guidance.
Team communication checklist
Use this checklist with your team to measure how well you engage and communicate with each other.
Enhanced CPD for dentists
A new enhanced CPD (ECPD) scheme for dentists comes into force on 1 January 2018. This guidance sheet offers a useful overview of the key points to consider.
Investigating dental complaints
This one-hour live webinar takes place on Thursday 24 July from 12,30pm until 1.30pm and it will examine the important regulatory, professional and legal considerations when investigating dental complaints.
Responding to dental complaints in writing
This one-hour live webinar takes place on Wednesday 6 August from 12,30pm until 1.30pm and it will examine the potential benefits and pitfalls of responding to dental complaints in writing.
Organising dental complaints meetings – practical considerations
This one-hour live webinar takes place on Thursday 30 October from 12,30pm until 1.30pm and it will examine the practical suggestions for holding complaints meetings, including pre-meeting considerations and arrangements.
Employment Law Update 2025
This hour-long webinar is available on-demand and is hosted by HR and Employment Adviser, Sarah Madeley (MDDUS) and she discusses the key employment updates in 2025, providing practical tips to prepare and comply with changes to legislation.
Dental webinar series: An introduction to Cognitive bias in dental practice
This webinar is available on-demand and is suitable for all dentists to attend.
Legal Webinar Series: Negligence Claims (Scotland)
This hour-long webinar is now available to watch on-demand and will provide an overview of medical negligence claims.