HandsKeyboard_iStock_000007155263XSmall.jpg

Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice.
Search our library by keyword or use the filters on the left to browse by training type and topic.

Results Showing | 1 - 10 of 49


Human factor risks - assertiveness

Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents

  • Video
  • Video presentation

Building a safety culture

If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?

  • Video
  • Video presentation

Confidentiality - disclosing information

In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice

  • Video
  • Video presentation

Managing face-to-face complaints

This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals

  • Video
  • Video presentation

Raising concerns about patient safety

In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues

  • Video
  • Video presentation

Risk tools - process mapping

This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests

  • Video
  • Video presentation

Complaints investigation quiz

Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.

  • Toolbox

Complaints - responding in writing

Find helpful information and a template to assist in formulating a formal letter of response to a complaint.

  • Toolbox

Dental complaints handling

This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end

  • Online course

Complaints handling checklist

Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice

  • Checklist

For registration, or any login issues, please visit our login page.