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Dentistry - Pitfalls in practice
In this episode we examine some of the common areas where dentists can find themselves as the subject of complaints, GDC scrutiny and negligence claims.
Principles of good record keeping in dentistry
Mr Aubrey Craig, head of dental division with MDDUS, discusses the importance of good record keeping in the light of revised and extended guidance for dentists from the General Dental Council
Protecting our members
MDDUS Chief Executive Chris Kenny tells us how we can help members manage and reduce their clinical risk
Raising concerns about patient safety
In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues
Risk tools - process mapping
This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests
Human factor risks - assertiveness
Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents
Building a safety culture
If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?
Confidentiality - disclosing information
In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice
Managing face-to-face complaints
This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.