Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice. Search our library by keyword or use the filters on the left to browse by training type and topic.

Results Showing | 1 - 10 of 37

Dentistry - Pitfalls in practice

In this 20-minute episode of Risk Factor we examine some of more the common areas where dentists can find themselves as the subject of complaints, GDC scrutiny and negligence claims.

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Principles of good record keeping in dentistry

Mr Aubrey Craig, head of dental division with MDDUS, discusses the importance of good record keeping in the light of revised and extended guidance for dentists from the General Dental Council

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Protecting our members

MDDUS Chief Executive Chris Kenny tells us how we can help members manage and reduce their clinical risk

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Human factor risks - assertiveness

Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents

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  • Video presentation

Managing face-to-face complaints

This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals

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  • Video presentation

Raising concerns about patient safety

In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues

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  • Video presentation

Risk tools - process mapping

This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests

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  • Video presentation

Building a safety culture

If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?

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Confidentiality - disclosing information

In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice

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  • Video presentation

Complaints investigation quiz

Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.

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