Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice.
Search our library by keyword or use the filters on the left to browse by training type and topic.

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Human factor risks - assertiveness

Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents

  • Video
  • Video presentation

Risk tools - process mapping

This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests

  • Video
  • Video presentation

Managing face-to-face complaints

This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals

  • Video
  • Video presentation

Communicating with patients

In this 20-minute tutorial, MDDUS risk adviser Cherryl Adams leads viewers through some of the barriers to safe patient communication

  • Video
  • Video presentation

Raising concerns about patient safety

In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues

  • Video
  • Video presentation

Maintaining the integrity of your prescribing record

The management of prescribing systems is a key risk area in general practice. This video leads viewers through common pitfalls

  • Video
  • Video presentation

Managing test results

This video guides you through the various stages involved in the results management chain, highlighting common pitfalls and providing a practical results management checklist

  • Video
  • Video presentation

Failure to refer

This 15-minute video explores some of the risks associated with delayed referrals and offers some practical medico-legal advice for practitioners

  • Video
  • Video presentation

Human factor risks - trust and challenge

This 20-minute video explores the link between individuals' inability to challenge others within a healthcare team and the associated risks

  • Video
  • Video presentation

Building a safety culture

If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?

  • Video
  • Video presentation

Advice & Support

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