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Complaints: Investigating and responding to complaints as a hospital doctor/dentist
This two hour, interactive course is designed for doctors or dentists working in a hospital environment.
Professionalism for dentists: Maintaining boundaries
This interactive course is a useful refresher and designed for any dentist to attend.
Risk Management: Good practice in record keeping doctors - session two
The second session of this interactive course, which comprises three, two hour sessions over consecutive weeks and is designed for any doctor.
Risk Management: Responding to online feedback for practices
This two hour, interactive course is designed for Practice Managers within general medical or dental practice.
Risk Management: Managing systems risk within GP practice
This two hour, interactive course is designed for PMs within general practice.
Risk Management: Good practice in record keeping doctors - session three
The third and final session of this interactive course, which comprises three, two hour sessions over consecutive weeks and is designed for any doctor.
Terema - human factors masterclass
Terema are a group of aviation and healthcare professionals with many years experience in teaching Crew Resource Management (CRM) within the airlines. They have adapted their methods to suit the NHS in particular.
Dental risk training day - London
Complaints handling, social media, and employment law are among the biggest risk areas in dentistry today.
Hospital doctors risk training day - London
*RCP ACCREDITED* Over an interactive day, hospital doctors can explore the most common, complex and evolving risks across the areas of consent and confidentiality and the GMC.
Complaints handling for GPs admin teams
This interactive workshop will focus on the key requirements relating to NHS frameworks and processes in dealing with complaints and will highlight the most common reasons for complaint in GP practice.