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Confidentiality for admin and reception staff in primary care
Taking place on Thursday, 3 October, this interactive course is designed for admin and reception staff in primary care.
Building a feedback culture to reduce risk
Tuesday, 8 October this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Wednesday, 9 October this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Effective conversation: Nipping interpersonal issues in the bud
Taking place on Friday, 11 October this interactive workshop is designed for doctors, dentists and other clinical staff – in any healthcare environment.
Building safety into delegation
Taking place on Tuesday, 15 October, this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.
Managing complaints in a hospital setting
Taking place on Wednesday 23 October, this interactive course is designed for those leading the management of complaints in a hospital setting.
Risk management: Good practice in record keeping for doctors
Taking place on Tuesday, 29 October this course focuses on the key medico-legal requirements and frameworks associated with good record keeping.
Team communication: Safer MDT working in secondary care
Taking place on Tuesday, 5 November between 9.30am and 12.30pm, this course is designed to be of interest to the range of clinicians working in the secondary care environment, and they may also be of interest to managers.
Creating safe and inclusive environments
Taking place on Tuesday, 5 November this new, interactive course is suitable for doctors, dentists and other leaders working within a healthcare environment.
Leadership: DISC analysis to understand and improve communication
Taking place on Wednesday, 6 November this three hour, interactive course is designed for doctors, dentists and other clinicians.