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Complaints handling for admin and reception teams in primary care
Taking place on Thursday, 5 December, this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Patient conflict: Interpersonal skills
Taking place on Thursday, 12 December, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Self-reflection and developing insight
Taking place on Thursday, 12 December, this interactive course is designed to help delegates develop personal insight in self and others, make changes and improve wellbeing.
Communication risks for admin and reception teams in primary care
Taking place on Tuesday, 4 March between 09.30am and 11.30am, this two hour, interactive course is designed for admin and reception teams working in primary care.
Building a feedback culture: addressing performance issues in the professional team
Taking place on Wednesday, 5 March between 09.30am and 12.30pm, this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Building safety into delegation
Taking place on Thursday, 6 March, between 09.30am and 12.30pm, this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.
Creating safe and inclusive environments
Taking place on Friday, 7 March between 9.30am and 12.30pm, this new, interactive course is suitable for doctors, dentists and other leaders working within a healthcare environment
Equality, diversity and inclusion workshop
Taking place on Tuesday 11 March 2025 between 9.30am and 12.30pm, this interactive workshop is designed for doctors or dentists, but may also be useful for anyone working in the healthcare environment
Leadership: DISC analysis to understand and improve communication
Taking place on Wednesday, 12 March between 09.30am and 12.30pm, this interactive three-hour course is designed for doctors, dentists and other clinicians.
Patient conflict: Interpersonal skills
Taking place on Wednesday, 12 March between 1.00pm and 4.00pm, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.