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Risk management: Good practice in record keeping for doctors
Taking place on Thursday 6 November from 9am to 3.30pm this course focuses on the key medico-legal requirements and frameworks associated with good record keeping.
Equality, diversity and inclusion workshop
Taking place on Friday 7 November 2025 between 9.30am and 12.30pm, this interactive workshop is designed for doctors or dentists, but may also be useful for anyone working in the healthcare environment
Complaints handling for admin and reception teams in primary care
Taking place on Tuesday, 11 November between 9.30am and 12.30pm this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Leadership: Understanding emotions to reduce risk
Taking place on Tuesday, 11 November between 1pm and 4pm, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role
Patient conflict: Developing organisational arrangements and responses
Taking place on Wednesday 12 November, between 9.30am and 12.30pm, this course is primarily aimed at employers and managers within healthcare organisations.
Professionalism: Fulfilling your duties as a dentist
Taking place on Wednesday, 12 November 2025 between 9.45am and 3.05pm,, this course has been designed for dentists to learn more about key areas of professionalism.
Confidentiality for non-clinical staff in primary care
Taking place on Thursday, 13 November between 9.30am and 12.30pm, this interactive course is designed for admin and reception staff in primary care.
Patient conflict: Interpersonal skills
Taking place on Thursday 13 November from 1pm to 4pm, this course is designed for clinicians and all other staff who have direct contact with patients as part of their working day
Practice Manager Leadership: DISC analysis to understand and improve communication
Taking place on Friday, 14 November, between 9.30am to 12.30pm, this three hour, interactive course is designed for medical or dental practice managers who have, or aspire to have, a leadership role.
Communication risks for admin and reception teams in primary care
Taking place on Tuesday, 18 November between 09.30am and 11.30am, this two hour, interactive course is designed for admin and reception teams working in primary care.