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Risks and safety in prescribing for primary care
Taking place on Thursday 19 June from 1pm til 4pm, this three-hour, interactive course is suitable for GPs but is likely to be of interest to ANPs, pharmacists and others prescribing in a primary care.
Patient conflict: Developing organisational arrangements and responses
Taking place on Tuesday, 24 June, between 1pm and 4pm, this course is primarily aimed at employers and managers within healthcare organisations.
Compassion versus empathy
Taking place on Wednesday 25 June from 9.30am to 12.30pm, this interactive session explores the role of empathy in medical practice, distinguishing it from compassion.
Managing complaints in primary care
Taking place on Thursday 26 June from 9.30am to 12.45pm, this interactive course is designed for those leading the management of complaints in primary care.
Professionalism: Fulfilling your duties as a doctor
This five hour, interactive course takes place on Thursday 26 June, between 9.30am and 3.30pm and is designed for any doctor to attend.
Communicating with patients for non clinical staff in GP practice
Taking place on Tuesday, 2 September, between 9.30am and 12.30pm. This interactive Zoom course aims to enhance the confidence and resilience of front-of-house staff in communicating with patients while prioritising patient safety and mitigating the risk of complaints.
Building a feedback culture: addressing performance issues in the professional team
Taking place on Tuesday, 2 September between 1.30pm and 4.30pm, this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Building safety into delegation
Taking place on Wednesday, 3 September from 9.30am until 12.30pm, this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.
Creating safe and inclusive environments
Taking place on Thursday, 4 September between 09.30am and 12.30pm, this new, interactive course is suitable for doctors, dentists and other leaders working within a healthcare environment.
Confidentiality for non-clinical staff in primary care
Taking place on Friday, 5 September between 9.30am and 12.30pm, this interactive course is designed for admin and reception staff in primary care.