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Communication risks for admin and reception teams in primary care
Taking place on 1 February 2023, this two hour, interactive course is designed for admin and reception teams working in primary care.
Managing complaints in primary care
Taking place on 2 February 2023, this interactive course is designed for those leading the management of complaints in primary care.
Effective conversation: nipping interpersonal issues in the bud
Taking place on Friday, 3 February this interactive workshop is designed for doctors, dentists and other clinical staff – in any healthcare environment.
Complaints handling for admin and reception teams in primary care
This interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Managing complaints in dental practice
Taking place on 8 February 2023, this interactive course is designed for those leading the management of complaints in dental practice.
When consent becomes difficult - a masterclass for doctors
Taking place on 16 February, this interactive course is suitable for all doctors and physician assistants.
Professionalism: fulfilling your duties as a dentist
Taking place on Tuesday, 21 February 2023, this course has been designed for dentists to learn more about key areas of professionalism.
Patient conflict – interpersonal skills
Taking place on 22 February 2023, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Professionalism: Fulfilling your duties as a doctor
Taking place on 23 February, this five hour, interactive course is designed for any doctor to attend.
Managing human factors for safe practice
Taking place on Wednesday, 1 March this three hour, interactive workshop is designed for any doctor or clinical team.