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Communicating with patients for non clinical staff in GP practice
Taking place on Tuesday, 2 September, between 9.30am and 12.30pm. This interactive Zoom course aims to enhance the confidence and resilience of front-of-house staff in communicating with patients while prioritising patient safety and mitigating the risk of complaints.
Building a feedback culture: addressing performance issues in the professional team
Taking place on Tuesday, 2 September between 1.30pm and 4.30pm, this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Building safety into delegation
Taking place on Wednesday, 3 September from 9.30am until 12.30pm, this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.
Creating safe and inclusive environments
Taking place on Thursday, 4 September between 09.30am and 12.30pm, this new, interactive course is suitable for doctors, dentists and other leaders working within a healthcare environment.
Confidentiality for non-clinical staff in primary care
Taking place on Friday, 5 September between 9.30am and 12.30pm, this interactive course is designed for admin and reception staff in primary care.
Team communication: Safer MDT working in secondary care
Taking place on Tuesday, 9 September, between 1pm and 4pm, this course is designed to be of interest to the range of clinicians working in the secondary care environment, and they may also be of interest to managers.
Probity for dentists
Taking place on Wednesday, 10 September between 1pm and 4pm this three hour interactive Zoom course addresses issues surrounding probity and ethics in everyday working practice.
Confidentiality for hospital doctors
Taking place on Thursday, 11 September between 09.30am and 12.30pm, this 3 hour course will explore what is expected of doctors in relation to confidentiality and highlight the common and emerging risks.
Avoiding risk in consent: A masterclass for doctors
Taking place on Wednesday 17 September between 9.30am and 11.30am, this two-hour, interactive course is suitable for all doctors and physician assistants.
Self-reflection and developing insight
Taking place on Wednesday, 17 September between 09.30am and 12.30pm, this interactive course is designed to help delegates develop personal insight in self and others, make changes and improve wellbeing.