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Social media 2 – practice risk management of social channels
This two hour, interactive course is designed for PMs within general medical or dental practice.
Practice Manager Leadership: Recognising and managing team conflict
This two hour, interactive course is designed for PMs in medical or dental practice.
Avoiding risk in consent – a masterclass for doctors
Taking place on 23 November 2021, this two-hour, interactive course is suitable for all doctors and physician assistants.
Social media 3 - responding to online feedback about the practice
This two hour, interactive course is designed for practice managers within general medical or dental practice.
Managing conflict with patients - part two: Secondary interventions
Part two of this three part course will take place on 24 November 2021.
Leadership: Conducting an interpersonal conflict resolution process
This two hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Complaints handling for admin and reception teams in GP practice - session two
The second part of this interactive course on handling complaints is designed for administrative staff and receptionists in GP practice.
Managing conflict with patients - part three: Tertiary interventions
The final part of this three part course will take place on 1 December 2021.
Confidentiality for hospital doctors
This 2.5 hour course will explore what is expected of doctors in relation to confidentiality and highlight the common and emerging risks.
Leadership: DISC analysis to understand and improve communication and team working
This three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.