This two hour interactive course explores the framework and requisite skills to assist members in the investigation of complaints and responses. It is aimed at those who have a direct complaints management responsibility, but will also assist members who are the subject of a complaint. Self-directed learning and discussion will be included on key aspects via breakout groups.
Topics include: how to carry out a formal complaint investigation in order to obtain high quality information; upholding, not upholding or partially upholding a complaint; ensuring equity and fairness for all; preparing a statement of involvement and composing structured and responsive response letters.
This course is led by MDDUS risk adviser, Alan Frame.
This course has been accredited by the Royal College of Physicians for 2 CPD credits.
Course Fee:
MDDUS Member: £45
Non-MDDUS Member: £60
**To book your place, please click here.
To take part in this workshop:
- You must be able to access and join a Zoom meeting from whatever device you choose to use.
- Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
- Participants must be willing to share their names and webcam with other participants whilst attending the workshop.
- The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.