This course explores how practice complaints leads can best investigate complaints and provide an effective response, reducing risk and improving the quality of your interactions with complainants. Self-directed learning and discussion will be included on key aspects via breakout groups.
This course is led by MDDUS risk adviser, Alan Frame.
Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.
MDDUS Member: £45
Non-MDDUS Member: £60
**To book your place, please click here.
To take part in this workshop:
- You must be able to access and join a Zoom meeting from whatever device you choose to use.
- Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
- Participants must be willing to share their names and webcam with other participants whilst attending the workshop.
- The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.