Complaints: Investigating and responding to complaints in primary care

Taking place on 3 February 2021 between 12.30pm and 2.30pm, this two hour, interactive course is designed for GPs, PMs or other individuals leading the management of complaints in GP practice

This course explores how practice complaints leads can best investigate complaints and provide an effective response, reducing risk and improving the quality of your interactions with complainants. Self-directed learning and discussion will be included on key aspects via breakout groups.

This course is led by MDDUS risk adviser, Alan Frame.


Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.

Course Fee: 

MDDUS Member: £45
Non-MDDUS Member: £60

**To book your place, please click here.

 

To take part in this workshop:

  • You must be able to access and join a Zoom meeting from whatever device you choose to use.
  • Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
  • Participants must be willing to share their names and webcam with other participants whilst attending the workshop. 
  • The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.