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Communication: Communication risks for admin and reception teams in GP practice
This two hour, interactive course is designed for admin and reception teams working in GP practice.
On-demand webinar – An Expert’s journey: how to avoid traps
This three hour on-demand webinar is suitable for any doctor or dentist currently working as an expert, or interested in undertaking expert work.
Risk Management: Remote consulting in primary care
This two hour, interactive course is designed for any clinician using or planning to use remote consultations within the primary care environment.
Confidentiality: Confidentiality for admin and reception teams in GP practice - session one
This interactive course on confidentiality is designed for administrative staff and receptionists in GP practice.
Leadership: Understanding emotions to reduce risk and improve effectiveness
This two hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.
Complaints: Investigating and responding to complaints in primary care
This two hour, interactive course is designed for GPs, PMs or other individuals leading the management of complaints in GP practice.
Complaints: Managing face-to-face complaints as a hospital doctor/dentist
This two hour, interactive course is designed for doctors or dentists working in a hospital environment.
Good practice in record keeping for doctors
Taking place on 26 August 2021, this course focuses on the key medico-legal requirements and frameworks associated with good record keeping.
Complaints handling for admin and reception teams in GP practice - session one
This interactive course on handling complaints is designed for administrative staff and receptionists in GP practice.
Complaints: Investigating and responding to complaints as a hospital doctor/dentist
This two hour, interactive course is designed for doctors or dentists working in a hospital environment.