This interactive day will focus on the key requirements relating to NHS frameworks and processes in dealing with complaints as well as how to manage private dental claims. It will highlight the most common reasons for complaints in general dental practice and explore the challenges of managing face-to-face complaints, as well as understanding good practice in investigating and responding to complaints. Ensuring you have a good complaints management system in place can support staff through an often stressful time and avoid the escalation of a complaint to the Ombudsman, and where it does, ensure the practice is able to respond effectively.
In addition, MDDUS is proud to be one of 28 leading dental sector bodies who have jointly developed a set of universal principles for good complaint handling. Find out more about this initiative here.
The training day is open to both MDDUS members and non-members and is aimed at GDPs and practice managers.VENUE: MDDUS, Mackintosh House, 120 Blythswood Street, Glasgow G2 4EA
TIME: 10:00 - 16:00
COST: £135 (MDDUS member. Book one full-price place and save £10 on a second place for a colleague within your MDDUS member practice) / £195 (Non-member) – includes refreshments and a buffet lunch.
CLICK HERE to book a place.
Places are limited, so please book early to avoid disappointment. A certificate verifying attendance will be provided for CPD purposes.