Practice Manager Leadership: Conducting an interpersonal conflict resolution process

This two hour, interactive course is designed for anyone with a leadership role in a healthcare setting

This two hour, interactive course is devised for anyone with a leadership role in a healthcare setting and is designed to complement our course: ‘Recognising and managing team conflict to reduce risk and improve effectiveness.’

A conflict resolution process will be examined, including: an overview of the process structure, how to manage individual and group meetings, building safety into the process, how to achieve powerful, but practical, commitments to change and monitoring outcomes. Via breakout groups, delegates will be encouraged to explore challenges to the process and how the process might be applied to their own, real-life scenarios.

This course is led by MDDUS senior risk adviser, Liz Price.

Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.


Course Fee: 

MDDUS Member: £45
Non-MDDUS Member: £60

**To book your place, please click here. (Date tbc)

 

To take part in this workshop:

  • You must be able to access and join a Zoom meeting from whatever device you choose to use.
  • Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
  • Participants must be willing to share their names and webcam with other participants whilst attending the workshop. 
  • The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.