Whitening complaint
...Mr M undergoes the in-surgery whitening procedure and expresses his immediate dissatisfaction with the results...
High smile
...The letter alleges that not only was the crown lengthening treatment inappropriate but the dentist also failed to inform Mr B of the benefit-versus-risk involved in the procedure...
Nefarious activity
...A dental associate contacts the advisory service at MDDUS suspecting systematic breaches of NHS regulations at the dental practice where she works...
Case study: Mea culpa
...The dentist did not accurately chart the upper left quadrant and removed the wrong tooth...
Mea culpa
...The letter claims that Dr P failed prior to sedation to double-check with Ms T the tooth requiring extraction...
Case study: Allergy alert
Medical case study
Emergency treatment
...The dentist points out that it was unfortunate that Mr V was ten minutes late for a 15-minute appointment slot, leaving only five minutes for assessment and treatment...
Upselling complaint
...It is alleged that Dr L did not provide the full range of options and misled Mr K in an attempt to “upsell” more expensive treatment...
Unexpected treatment
...The dentist states that in retrospect it might have been appropriate to pause and more fully explain the options, giving Mr U time for reflection before agreeing to the revised plan...
Needless extraction
...The letter states that Dr K incorrectly attributed the patient’s ongoing jaw pain to an impacted LL8 and failed to investigate other potential causes...