Beyond what's reasonable
...Ms H shouts and swears at the receptionist in front of other patients. The practice owner comes out to the waiting area and informs Ms H that her behaviour is totally unacceptable...
Emergency backlog
..Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...
Case study: Beyond what's reasonable
...Ms H shouts and swears at the receptionist in front of other patients. The practice owner comes out to the waiting area and informs Ms H that her behaviour is totally unacceptable...
Case study: Emergency backlog
...Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...
Case study: Lip trauma
...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...
Lip trauma
...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...
Pinpoint fistula
...The letter of claim alleges that the dentist failed to adequately seal the extraction site, and later diagnose and refer Mrs L for specialist treatment to close the suspected oro-antral communication...
NHS treatment costs
...Mr R has been contacted by NHS Counter Fraud Services, alleging that he was not entitled to an exemption for the cost of his RCT, and he claims that the regulations were not properly explained to him by the practice...
Case study: NHS treatment costs
...The patient explains that he is exempt from NHS charges, but later complains to the practice when he receives a letter from Counter Fraud Services...
Case study: Treatment abroad
...Mr T asks his dentist to repair a bridge that he had fitted while on holiday in Europe...