Human factors masterclass
REGISTER for this two-day, face-to-face workshop offering a masterclass in managing human factors risks in clinical practice.
Case study: Beyond what's reasonable
...Ms H shouts and swears at the receptionist in front of other patients. The practice owner comes out to the waiting area and informs Ms H that her behaviour is totally unacceptable...
Vignette: Pat O'Callaghan (1906-1991)
Physician and double Olympic gold medallist
Book choice: The Sleeping Beauties - And Other Stories of Mystery Illness
Book review by Dr Greg Dollman
Ethics: On meeting ethical distress
Professor Deborah Bowman shares insights from her research on the ethical experiences of practitioners during the pandemic.
Legal: Being a competent expert witness
A recent county court case highlighted the risks that expert legal witnesses face if commenting on clinical matters beyond their expertise.
Case study: Emergency backlog
...Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...
Case study: Lip trauma
...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...
Finding PPE that's fit for all
PROTECTIVE gowns, masks and visors have become synonymous with the Covid-19 pandemic, but as many healthcare providers discovered – PPE is not usually created with everyone in mind.
Breaking up is hard to do
Dental adviser and Insight editor Sarah Harford offers advice on ending dentist-patient relationships