Consent to vaccinate
...Mr Z says that both he and his wife have decided against being vaccinated as he has read on the internet of "unreported fatal side-effects”...
Difficult cannulation
...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...
NHS treatment costs
...Mr R has been contacted by NHS Counter Fraud Services, alleging that he was not entitled to an exemption for the cost of his RCT, and he claims that the regulations were not properly explained to him by the practice...
Case study: NHS treatment costs
...The patient explains that he is exempt from NHS charges, but later complains to the practice when he receives a letter from Counter Fraud Services...
Case study: Treatment abroad
...Mr T asks his dentist to repair a bridge that he had fitted while on holiday in Europe...
Case study: Pinpoint fistula
...Mrs L complains of recurring headaches following an extraction and is eventually sent to A&E...
Case study - Difficult cannulation
...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...
Case study - Smartphone recording
...The adviser encourages Dr M to gently enquire into Mr B’s perceived need to record the consultation to help clarify matters...
Case study - Consent not implied
...Dr P is aware that Mrs K is “exhausted and traumatised” by the birth and decides it would be unreasonable to disturb her in the middle of the night...
Treatment abroad
...The patient asks his UK dentist – Dr U – to re-cement the bridge permanently without further endodontic treatment...