Case study: NHS treatment costs
...The patient explains that he is exempt from NHS charges, but later complains to the practice when he receives a letter from Counter Fraud Services...
Case study: Treatment abroad
...Mr T asks his dentist to repair a bridge that he had fitted while on holiday in Europe...
Case study: Pinpoint fistula
...Mrs L complains of recurring headaches following an extraction and is eventually sent to A&E...
Case study - Difficult cannulation
...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...
Case study - Smartphone recording
...The adviser encourages Dr M to gently enquire into Mr B’s perceived need to record the consultation to help clarify matters...
Case study - Consent not implied
...Dr P is aware that Mrs K is “exhausted and traumatised” by the birth and decides it would be unreasonable to disturb her in the middle of the night...
Treatment abroad
...The patient asks his UK dentist – Dr U – to re-cement the bridge permanently without further endodontic treatment...
Consent not implied
...Dr P, aware that Mrs K is “exhausted and traumatised” by the birth, decides it would be unreasonable to disturb her in the middle of night...
Missed melanoma
...Mrs U is informed there are no free slots at the next minor surgery clinic and is advised to call in a week , as the practice does not operate a waiting list system...
Mercury fears
...Mr K says he has been generally unwell since the filling was placed and is convinced that this is caused by ingesting mercury from the amalgam filling...