Resource library

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Smartphones at work

Always consider patient confidentiality and seek permission before using your phone at work.

  • 28 February 2014
  • Risk alert

Incentives and inducements

Incentives have their place in improving quality in healthcare but the needs of patients must still come first.

  • 31 January 2014
  • Risk alert

Bullying risks patient safety

Be aware that bullying/harassment creates a poor working environment that can negatively impact on patient safety and care. Seek advice early before the problem escalates.

  • 27 December 2013
  • Risk alert

Parental disputes over access to records

Avoid becoming drawn into parental disputes by ensuring all subject access requests to children’s records are dealt with fairly and in line with relevant professional guidance and legislation.

  • 20 November 2013
  • Risk alert

Telephone triage in primary care

MANY busy practices use non-clinical staff to triage calls from patients. But are your protocols and policies robust enough to protect patient safety?

  • 31 October 2013
  • Risk alert

Healthcare assistants and the flu vaccination

Ensure HCAs are not tasked to provide flu vaccinations under a Patient Group Direction.

  • 26 September 2013
  • Risk alert

Criminal record checks

New rules mean certain "spent" criminal convictions no longer have to be declared by clinicians in England and Wales.

  • 29 August 2013
  • Risk alert

Reporting adverse drug reactions

Be sure to report any suspected adverse drug reaction to comply with GMC guidance

  • 31 July 2013
  • Risk alert

Policing migrant patients

The recent Queen's Speech once again raised the issue of healthcare and immigration status. So what are the obligations in primary care?

  • 28 June 2013
  • Risk alert

Inappropriate sexual behaviour in colleagues

New guidance from the GMC highlights a duty to report any concerns over the sexual conduct of a colleague towards a patient.

  • 31 May 2013
  • Risk alert

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