Case study: Earache assessed remotely
...Dr J tells Mrs P there is no need to see Zach face to face as this would not change the treatment being offered...
Case study: Missed meningitis
...the GP is accused of clinical negligence in his failure to diagnose and refer the child for suspected meningitis...
Case study: Mind your language
...Ms G says the comment made her feel very self-conscious and uncomfortable...
Emergency backlog
..Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...
A statement of fact
...Dr C asks MDDUS how to go about writing a statement for a significant clinical incident investigation...
Case study: Beyond what's reasonable
...Ms H shouts and swears at the receptionist in front of other patients. The practice owner comes out to the waiting area and informs Ms H that her behaviour is totally unacceptable...
Case study: Emergency backlog
...Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...
Case study: Lip trauma
...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...
Wrist injury
...Over a month later Ms P is still experiencing pain in her wrist and is referred to an orthopaedic clinic. X-rays reveal a wrist fracture that has partially healed...
Lip trauma
...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...