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Adverse comment

...Mr M posts a review on a local online directory commenting that Dr S is “incompetent and rude” and that he struggled to extract his tooth...

  • 29 April 2022
  • Case study

Slow-healing socket

...An incisional biopsy one month later at the hospital confirms the lesion is squamous cell carcinoma and the patient undergoes extensive surgery followed by facial reconstruction and radiotherapy...

  • 31 March 2022
  • Case study

Alleged wrong extraction

...The dentist believes a translator might have helped avoid confusion over the proposed treatment plan...

  • 28 February 2022
  • Case study

Antibiotic cover

...It is alleged that had Ms G's concerns been properly heeded and antibiotic cover provided, she would have avoided unnecessary surgery and a hospital stay...

  • 31 January 2022
  • Case study

Beyond what's reasonable

...Ms H shouts and swears at the receptionist in front of other patients. The practice owner comes out to the waiting area and informs Ms H that her behaviour is totally unacceptable...

  • 23 December 2021
  • Case study

Emergency backlog

..Mr V states he “knows for a fact” that other dental surgeries are clearing their backlogs and providing routine appointments - and he is “extremely unhappy”...

  • 30 November 2021
  • Case study

Lip trauma

...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...

  • 29 October 2021
  • Case study

Pinpoint fistula

...The letter of claim alleges that the dentist failed to adequately seal the extraction site, and later diagnose and refer Mrs L for specialist treatment to close the suspected oro-antral communication...

  • 30 September 2021
  • Case study

NHS treatment costs

...Mr R has been contacted by NHS Counter Fraud Services, alleging that he was not entitled to an exemption for the cost of his RCT, and he claims that the regulations were not properly explained to him by the practice...

  • 31 August 2021
  • Case study

Treatment abroad

...The patient asks his UK dentist – Dr U – to re-cement the bridge permanently without further endodontic treatment...

  • 30 July 2021
  • Case study

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