Chaperones
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Record keeping
Good medical records can ensure that patients receive continuity of care
Prescribing
A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.
Handling results
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
Referrals
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.
GP Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
MDDUS defends doctors in debate on litigation costs
MDDUS chief executive Chris Kenny has moved to defend GPs following claims by the health secretary that safer care was "the only way" to reduce spiralling litigation costs.
Advice line there to be used
MDDUS is keen to dispel the myth that contacting its advice line impacts on the subscription rates members pay.
Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice