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Upselling complaint

...It is alleged that Dr L did not provide the full range of options and misled Mr K in an attempt to “upsell” more expensive treatment...

  • 29 October 2019
  • Case study

Unexpected treatment

...The dentist states that in retrospect it might have been appropriate to pause and more fully explain the options, giving Mr U time for reflection before agreeing to the revised plan...

  • 24 September 2019
  • Case study

Needless extraction

...The letter states that Dr K incorrectly attributed the patient’s ongoing jaw pain to an impacted LL8 and failed to investigate other potential causes...

  • 28 August 2019
  • Case study

Say nothing?

...The mother requests that should the child’s father phone the practice asking questions in regard to the young girl’s dental treatment no information should be provided...

  • 30 July 2019
  • Case study

Substandard RCT alleged

...Dr N is alleged to have failed to clean/fill the patient’s root canals at UR8 to an appropriate standard and had to ask for help during the treatment...

  • 25 June 2019
  • Case study

Broken root

...It is also alleged that Dr U failed to obtain informed consent from the patient in neglecting to warn him of the risks involved with the procedure...

  • 29 May 2019
  • Case study

Registered with conditions

Dental case study

  • 26 April 2019
  • Case study

Private vs NHS treatment

...What is most important in a mixed practice is to make it clear to each individual patient whether they are being seen on the NHS or privately....

  • 28 March 2019
  • Case study

Enamel loss

...It is alleged the dentist failed to provide preventative treatment for the patient’s enamel hypoplasia, including the application of fluoride varnish...

  • 25 February 2019
  • Case study

Amalgam concerns

...Mr T insists that he has always looked after his teeth, brushing twice a day, and he believes the pain is clearly associated with mercury “leeching into his gums”...

  • 30 January 2019
  • Case study